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Quality Assurance

QA

Sovereign Cleaning Services offers a service thats above the rest. We strive to maintain our standards at all time. Our experience enables us to professionally assess sites and requirements accurately, thus ensuring that we meet the expectations unerringly, providing a cost effective all-round cleaning service.

 

Methodology

  • We research your cleaning requirements at length and employ the latest technology available within the market.
  • Dedicated personnel are deployed with detailed job descriptions and duties for the site and/or job.
  • We then schedule a wide variety of checklists, reports and other administrative forms to track and trace our efficacy.
  • We ensure that all personnel deployed at sites are always dressed in full uniform, making them easy to identify and presenting Sovereign Cleaning Services with pride.

Training and Skills Development

Prior to being offered employment, all potential employees are screened and need to provide identity documents that are certified with police clearance. They then attend a 3-day Basic Cleaning Course. Supervisors will be sent on external training courses to become coaches in training of newly appointed personnel. Our training complies with and is based on industry standards.

On-site training is provided on a regular basis. Personnel are constantly monitored and evaluated in terms of their work performance in their respective areas, by means of self assessments and regular performance appraisals.

Our monitoring and skills analyses systems allows us to identify individual training needs and is designed to equip our staff so that we can deliver the best service.